1 license(s). 3 year(s). Service time (hours x days): 8x5. Foundation Technical Support. Support Components:. - 8x5 Regional Live Support: Available during local business hours (8 AM to 5 PM, Monday to Friday) in APAC, Americas, and EMEA regions. Support channels include phone, email, and portal.. - Service-Level Agreements (SLAs): Defined response and resolution expectations.. - Firmware and Software Updates: Ongoing access through the support portal.. Priority Levels:. - Critical (Priority 1): Severe outage, no workaround, or DOA unit.. - Medium (Priority 2): Covers all other situations.. SLA and Response Times:. - Initial Response: Up to 15 minutes via portal, up to 30 minutes via email, and 100% callback via phone/chat.. - RMA (Replacement): Next business day (U.S.), within 4 days (International).. - SLA Target: 95% compliance.. Features. License quantity. 1 license(s). Service time (hours x days). 8x5. Number of years. 3 year(s). Compatibility. CM8100. Packaging data. Quantity per pack. 1 pc(s)
