Lenovo Onsite + Keep Your Drive + Premier Support Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - for K14 Gen 2; ThinkBook 14 2-in-1 G4 IML; ThinkCentre neo 30a 27 Gen 3; X1 2-in-1 Gen 9 Key Features For Select Lenovo Laptops Manufacturer Warranty Upgrade Defective Media Retention Covers Parts & Labor Prioritized On-Site Support 24/7 Tech Support Dedicated Phone Number Hardware & OEM Software Support International Coverage Protect your workstation and recover from issues quickly with 3-Year On-Site Premier Support with Media Retention from Lenovo . Providing three years of coverage, this manufacturer warranty upgrade includes parts and labor, as well as prioritized on-site support with next business day service where available. Plus, troubleshoot with ease thanks to 24/7 tech support and a dedicated phone number. A single point of contact ensures easy end-to-end case resolution or escalation, while hardware and OEM software support ensure coverage of an array of issues. Furthermore, defective media retention lets you keep your drive in the event of failure, while international coverage provides peace of mind. Please note, this manufacturer warranty upgrade is compatible with select Lenovo laptops with a 1-Year Depot or Carry-In base warranty. Service must be registered with Lenovo within 30 days of the device purchase date. Depending on the service purchased, activation may be required in addition to registration. Lenovo Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Lenovos Premier Support enables increased efficiency for in-house IT, SMBs and Business Partners by providing direct tech-to-tech access with extended hours, a focus on advanced, unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support, prioritized onsite and parts response, with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates, faster response and greater customer satisfaction, while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions. All Lenovo warranties include phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovos normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed. Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected. Lenovo Onsite Warranty provides for dispatch of a Lenovo technician to your site to provide repair of your system in the event of an issue. All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day. Service is available during Lenovos normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed. Problems with your computer, home network, software, or technology in general, can be very frustrating. Lenovo Services Premium Support is here to help, with best-in-class skills, technology, and processes to solve the problem right the first time and save you time and hassle. Keep Your Drive (KYD): Securing business data is essential to any organization's success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo's Keep Your Drive Service (KYD) allows you to keep your drive, improving data security and potentially alleviating civil liability risks for organizations handling sensitive information. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
