Remote problem diagnosis and support. Onsite hardware support. Parts and Materials. Coverage window. Onsite response time for hardware support. Work to completion. Escalation management. Access to electronic support information and services. Electronic remote monitoring and support, standard configuration. HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime.. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs.. Features. HP segment. Business, Enterprise. Number of years. 4 year(s). Supplier features. Support type. Exchange. Place of service. Channel. Warranty coverage. In warranty. Coverage details. Standard workdays - 9 hours. Duration. 4 years. Response time. Next business day response. Service method. Part exchange. Care Pack type. Electronic. Coverage period. 48 month(s). Warranty type. S. Logistics options. Parts shipped next business day. leaflet
